On this page
In short
- ChoEsim eSIMs are digital. Nothing is shipped to you.
- Your QR code and activation details are sent to the email address on your order. They are also shown on the confirmation page in the browser you paid with, and in My eSIMs if you ordered while signed in.
- Timing: Delivery usually takes a few minutes after your payment is confirmed; an order held for a security check can take up to 1 hour. If nothing has arrived after 1 hour, check your spam folder and then write to support@choesim.com with your order number.
- Keep your QR code private. It is for your eSIM only.
1. Digital delivery only
There is no physical SIM card and no shipping. After your payment is confirmed, we get your eSIM from our eSIM supplier and make it available to you online.
2. When your eSIM arrives
Delivery usually takes a few minutes after your payment is confirmed; an order held for a security check can take up to 1 hour. If nothing has arrived after 1 hour, check your spam folder and then write to support@choesim.com with your order number.
Delivery happens in up to three places at once:
- Email: we send an installation email to the address on your order, in English or Vietnamese depending on the language of your order.
- Confirmation page: right after payment, the browser you paid with can show your QR code for up to 24 hours. If you close the page or use another device, use the link in your email.
- My eSIMs: if you ordered while signed in, sign in and open My eSIMs to see the QR code and activation details for each eSIM on your orders.
If the eSIM is not ready yet, the confirmation page and My eSIMs show that you have a paid order that is still being prepared. If the email could not be sent, the eSIM is still available on the confirmation page (for up to 24 hours) and, if you ordered while signed in, in My eSIMs, and the system tries to send the email again.
3. What the email contains
- the name of each eSIM,
- its ICCID,
- the QR code and the activation code for manual installation,
- a link to My eSIMs if you ordered while signed in, or a button, "Open my eSIM", with a private link to your eSIM if you ordered without an account,
- your order number.
Your invoice arrives in a separate email.
4. Did not receive it? What to try
- If you ordered while signed in, sign in and open My eSIMs. Your eSIM may already be there.
- Check your spam or junk folder and make sure the address on your order is correct.
- If you ordered without an account, ask us to send your QR code again on the Your eSIM page, using your order number and the email address of the order. We show the same message whether or not the details match an order, and we send the email only to the address on the order. We limit how often you can ask. Sending a new email makes older links stop working.
- Still nothing? Email support@choesim.com with your order number. An operator can send the installation email again.
5. Wrong email address
Your eSIM is sent to the email address on the order. If you ordered without an account, this is the address you typed at checkout. If that address is wrong, someone else may receive your QR code, so write to support@choesim.com at once with your order number. If you ordered while signed in and cannot reach that address, you can still see the eSIM in My eSIMs by signing in to the same account.
6. Important notes
- The QR code and activation details are private. Anyone who has them could use your eSIM. The link in your email is private too, so do not forward the email. The link works for up to 180 days, and a newer email replaces it.
- Install on stable Wi-Fi, ideally before you travel. See the Installation guide.
- Check your phone is eSIM compatible and unlocked before you order. See Device check.