In short. Install on stable Wi-Fi, scan your QR code (or enter the details by hand), and keep your QR code private. Menu names depend on your phone and software version, so use the steps below as a guide.
Before you start
Install on iPhone
- Connect to Wi-Fi
Use a stable connection and keep your provider’s installation code available.
- Add your eSIM
Open Settings, then Cellular, then Add eSIM.
- Scan your QR code
Choose Use QR Code and scan your QR code.
- Finish
Follow the prompts on screen to finish.
- Check your plan’s details
Check your plan’s details for any setting you need to turn on (for example data roaming), and follow them.
Do not delete a real eSIM until the provider confirms it can be reinstalled.
Manual installation
If the QR code will not scan, you can enter the details yourself. Never share your real QR code.
- Find your activation code in My eSIMs or in the installation email. It is one long line of text that starts with
LPA:1$. It carries the SM-DP+ address and the activation code your phone needs. - In the same eSIM setup screen as above, choose the option to enter details manually.
- Paste the whole line.
- Confirm, and follow the prompts.
If you are unsure, contact us with your order number and we will help. Contact us
Tips
- Install on Wi-Fi before you travel, so you are ready when you arrive. Check your plan’s details for when its validity starts.
- Do not share your QR code or activation details.
- Keep a copy of your installation email.
- Do not delete a real eSIM until the provider confirms it can be reinstalled.
Troubleshooting
The QR code will not scan
Make the QR code bigger on the other screen, then try again. If it still fails, use manual installation.
The phone has no option to add an eSIM
Check your phone supports eSIM and is unlocked with the device check.
It says the code is invalid or already used
Do not try repeatedly. Contact us with your order number.
Installation stops or fails
Check Wi-Fi, restart the phone, and try again once.
Installed, but no data
Check any settings mentioned in your plan details, and that the eSIM is selected for mobile data.