Browse help by topic
Installation
Step-by-step guides for iPhone and Android.
→Device compatibility
Search our examples and check your phone.
→Questions & answers
Quick answers to common questions.
→Orders & payment
Your order, your QR code and refunds.
→Connection & usage
Using your eSIM once it is installed.
→Get in touch
Write to us by email.
→Guides and troubleshooting
Keeping Your Phone Number While You Use Travel Data
Read guide →Keep Your eSIM QR Code Private: Why and How
Read guide →How to Install an eSIM on an iPhone, Step by Step
Read guide →eSIM vs Physical SIM for Travellers: What Actually Differs
Read guide →eSIM QR Code Will Not Scan? Install It by Hand
Read guide →eSIM Installed but No Data? A Calm Checklist
Read guide →Does My Phone Support eSIM? A Simple Way to Check
Read guide →Did Not Receive Your eSIM Email? Check Your Order This Way
Read guide →Frequently asked questions
What is an eSIM?
An eSIM is a SIM that is built into your phone. You add a plan by scanning a QR code instead of putting in a card. See How it works.
Will my phone work with an eSIM?
Your phone must support eSIM and be carrier-unlocked. Dial *#06# and look for an EID to help find out. It is not a guarantee, so confirm your exact model with its manufacturer. See Device check.
How do I install my eSIM?
Connect to stable Wi-Fi, then scan your QR code from your phone's eSIM settings. On iPhone the path is Settings, Cellular, Add eSIM, Use QR Code. Menu names depend on your phone, so see the Installation guide.
Can I use my phone as a hotspot?
Yes. Hotspot is supported on all our plans, so you can share your data with your laptop, tablet or other phones. Devices that connect to your hotspot use the same data allowance as your phone.
Where do I find my QR code?
In the installation email sent to the address on your order, and on the confirmation page in the browser you paid with (for up to 24 hours). If you ordered while signed in, also in My eSIMs once your eSIM has been prepared.