3 MIN READ
An eSIM QR code looks harmless, a neat little square. It is easy to forget that it is the key to your eSIM. A few simple habits keep it safe, and none of them take much effort.
What your QR code and activation details are
After you order, your QR code and activation details are shown in My eSIMs and sent in the installation email. They are two forms of the same information. The QR code is the quick way for your phone to add the eSIM by scanning. The activation details, which include the SM-DP+ address and an activation code, are the manual way of doing the same thing.
Whichever form you use, what it holds is what your phone needs to set up that eSIM.
Why they are private
Your QR code and activation details are private and meant only for you. The simple reason is that anyone who has them could use your eSIM. That is not something we want for you, and it is why we ask you not to share them.
There is no need to fear this. It is much like a ticket with a barcode: you would not post it online, and the same instinct applies here.
Habits that help
A few easy habits go a long way:
- Do not post it. No screenshots in chats, groups or social media, even if you cover part of it.
- Do not send it to other people, including friends travelling with you. If someone else needs an eSIM, they should have their own.
- Keep your installation email somewhere private, such as your own inbox, and keep a copy there in case you need the details again.
- Sign in to the right account to view My eSIMs, and do not leave it open on a shared or public computer.
- Install once, then stop showing it. After the eSIM is set up, there is no reason to display the code to anyone.
If you are asking for help, you do not need to include the code. Your order number is enough for us to find your order.
What a refund does and does not do
A refund can be issued by an operator to the payment method you used. It does not cancel an eSIM that has already been delivered. So if you have received your QR code and then are refunded, the eSIM details you were given are not automatically withdrawn, which is one more reason to keep them private. Our refund policy explains the process, and the terms of use describe proper use of your eSIM.
If you think someone else has seen it
If you suspect your QR code or activation details have been seen by someone else, do not panic and do not post about it. Write to support@choesim.com with your order number and tell us what happened. We cannot promise a particular outcome here, but telling us is the right first step.
For help finding your details and installing, see the installation guide and the delivery policy.
