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Terms of Use

On this page
  1. In short
  2. 1. Who we are
  3. 2. Accepting these terms
  4. 3. Who can use ChoEsim
  5. 4. Accounts and ordering without an account
  6. 5. What we sell
  7. 6. Device compatibility
  8. 7. Plans and prices
  9. 8. Payment
  10. 9. Delivery and activation
  11. 10. Refunds
  12. 11. Using the service properly
  13. 12. Coverage and network disclaimers
  14. 13. Limits of our responsibility
  15. 14. Governing law, changes and contact
  16. Related documents

In short

  • ChoEsim sells prepaid travel eSIM data plans issued by a third-party provider.
  • Your phone needs to support eSIM and be carrier-unlocked. Please check before you buy.
  • The price, data allowance, validity and coverage you see on a plan page apply when you place your order.
  • You pay with the payment method shown at checkout. Your QR code and activation details arrive by email. If you ordered while signed in, they also appear in My eSIMs.
  • Please keep your QR code private. It is just for you.

1. Who we are

ChoEsim is operated by TECHWAY JOINT STOCK COMPANY. You can reach us at support@choesim.com.

2. Accepting these terms

These terms work together with our Privacy policy, Refund policy and Delivery policy.

By visiting the site, creating an account, placing an order or using an eSIM, you agree to these terms. If you do not agree, please do not use ChoEsim.

When you click Pay, you agree to these terms, the Refund policy and the Privacy policy, as stated next to the Pay button.

3. Who can use ChoEsim

You must be at least 16 years old to create an account or place an order.

4. Accounts and ordering without an account

You can place an order with or without an account. To order without an account, you give your name and email address, and you may add a phone number. We send your QR code and activation details to the email address you enter, and that email has a private link that opens them again. To order with an account, you sign in with a Google account or with an email address, and your orders and eSIMs are shown under "My eSIMs". If you later sign in to an account whose email address is verified and is the same as the address on an earlier order, we may add that order to your account once the order is complete. Please keep your sign-in details safe and tell us if you think someone else is using your account.

5. What we sell

ChoEsim sells prepaid travel eSIM data plans issued by a third-party provider. The plans on the site come from the provider's catalogue, and the site shows only plans that can be bought. Plans are either fixed-allowance plans or pay-per-day plans, where you choose the number of days.

6. Device compatibility

Your phone must support eSIM and be carrier-unlocked. Dialling *#06# and checking whether an EID appears helps you find out if your phone supports eSIM, but it is not a guarantee. The Device check shows examples of phones listed as eSIM-capable; these are examples only, and the manufacturer has the final word, so please confirm the exact model with its manufacturer. See Device check.

7. Plans and prices

Price, data allowance, validity and coverage shown on a plan page apply when your order is placed. Prices are in US dollars (USD). If you pay with PayPal, you are charged in USD. If you pay with OnePay, the amount is converted to Vietnamese dong (VND) at the exchange rate shown at checkout before you pay, and you are charged in VND. Discount codes may be applied to an order if you have one; each code has its own limits.

8. Payment

Payment is made through the payment provider shown at checkout. You are sent to that provider to complete the payment, and your order is confirmed once the provider confirms the amount. If the amount confirmed does not match your order, we hold the order for manual review and do not deliver it until it is resolved.

An eSIM is a digital product sent by email and shown on the confirmation page; nothing is shipped. The conditions for refunds and for cancelling an unused eSIM are in section 10 and in the Refund policy. By paying for your order you accept these terms.

9. Delivery and activation

Your eSIM is delivered digitally: the QR code and activation details are sent to the email address on your order. They are also shown on the confirmation page in the browser you paid with, and in My eSIMs if you ordered while signed in. Timing is described in the Delivery policy: Delivery usually takes a few minutes after your payment is confirmed; an order held for a security check can take up to 1 hour. If nothing has arrived after 1 hour, check your spam folder and then write to support@choesim.com with your order number. You install the eSIM on your own phone; see the Installation guide.

10. Refunds

Refunds follow the Refund policy. Where a refund is due, an operator refunds it, in full or in part, to the payment method you used. A full refund removes the eSIM on that order from My eSIMs, and the private link in your email and the confirmation page stop showing it; a partial refund does not cancel or hide it.

11. Using the service properly

Please:

  • keep your QR code, your activation details and the private link in our email to yourself, and do not share them;
  • give us a correct email address and check it before you pay, because your eSIM details are sent there and, if the address is wrong, someone else may receive your QR code;
  • do not try to disrupt, probe or misuse the website or its services;
  • use your eSIM only on a compatible, unlocked device.

12. Coverage and network disclaimers

Coverage and plan details are those shown on the plan page when you order. Network speed and availability can vary by place and by your device.

Coverage depends on local network companies, and coverage maps are approximate. Speeds depend on your location, network congestion, weather, buildings and your phone. Some plans may slow down after a fair-use limit set by the local network company. Hotspot (tethering) is supported on all our plans; devices that connect to it use the same data allowance. The service is provided as is, with no promise of uninterrupted service or of a specific speed. Differences in coverage or speed are not a reason for a refund.

13. Limits of our responsibility

To the extent the law allows, ChoEsim is not liable for indirect or consequential losses such as lost profits, data or opportunities. Our total liability for any claim is limited to the amount you paid for the plan the claim relates to. We are not liable for delays or failures caused by events outside our reasonable control, such as natural disasters, war, government action or network outages. Nothing in these terms limits liability that cannot be limited by law.

14. Governing law, changes and contact

These terms are governed by the laws of Vietnam, and disputes are handled by the competent courts of Vietnam.

We may update these terms. The "Last updated" date at the top shows when they last changed.

Questions? Write to support@choesim.com.

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